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FAQ

Pants

Each piece is tailored from your seclection. Our aim is that you receive your completed pants within 21 days, we will notify you asap if this is delayed.

Costings

All prices are inclusive of fabric and manufacturing. You will find cost variation for different designs. We endeavor to pass on any savings to our customers and postage will be added upon check out. Our prices listed are in Australian Dollars

Care

All products are handled with a great deal of care and attention. They are kept in child, smoke and pet free environments.

Colors

We endeavor to supply accurate descriptions of our fabrics. Please allow for some discrepancies in tone and brightness as each computer monitor is different.

Availability

Occasionally due to popular demand we may become out of stock on a particular item. In the event of this happening we will contact you asap to make alternative arrangements or provide a full refund.

Payment Options

This store uses PayPal for all its credit card payments.

PayPal

Shipping and Handling

All items are shipped via Standard/Airmail Australia Post, international customers should receive their parcel within 10 days. Australia Post offer an additional trackable service and insurance policy of $100 with their registered parcels. Raglan Guld takes no responsibility for lost mail. We recommend you pay the extra for insurance and tracking, however we will use the regular service, which will be charged upon check out, if not specified. Please do not hesitate to contact us for a quote.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Return/Exchanges

As Raglan Guld products are individually handcrafted for you, there can be no refund or exchange on a completed item. Our craftsmanship is 100% guaranteed (excluding wear,tear and shrinkage) and we hope you are delighted with the standard of your product. If your any reason you are not, feel free to contact us.

Wholesale Orders

For those interested in re-selling Raglan Guld products, please contact us via email.

Trading Hours

Due to family commitments Raglan Guld is open between 9 - 3 every weekday and closed on weekends.